The venue aims to give customers a laid-back and relaxing experience, whilst serving great cocktails and food as you enjoy the splendid city views. MyLondon has contacted Coppa Club for comment.Ĭoppa Club first opened their doors back in 2015 and have multiple locations across England, with two restaurants in London. The user who posted the video on TikTok also said that 'customer service was 2/10' and 'my friend had hair in her burger.' Other reviews are in many ways positive, or show customers complaining about food service.
Through the course I saw more mice."ĭespite these complaints, the majority of TripAdvisor reviews about Coppa Club appear to not be about mice. When I asked to go inside they took ages to get back to us. "My date was really scared of the mouse and was getting really anxious. Then I saw it in our igloo, I told a waiter and they chuckled and did not really help at all." When highlighting to staff nothing was done, jokes were made by employees, nothing was taken seriously and we were even made aware by one of the staff this is a regular occurrence, which is absolutely disgusting as we would of never came if this was the case."Īnother guest who visited over the weekend said: "As soon as we walked to the igloo, I noticed a mouse running around the outside part.
Calibre brook full#
HOWEVER mice openly running around in a restaurant really isn't what one might expect and definitely is not satisfactory from a restaurant of this calibre or reputation."Ī second TripAdvisor customer said: "I would like to request a full or partial refund of my orders due to the fact we were dancing with 4 mice/rats throughout the evening. "Our group complained, staff were very apologetic and we were given a discount on our bill. One guest wrote: "Shortly after eating starters, we saw a mouse and thereafter at least 10 other sightings of mice of various sizes - so definitely NOT one mouse making several appearances, which were darting across the restaurant floor in full view of diners! Located on Cobb Parkway less than a mile north of I-285 and I-75, Calibre Brooke is just minutes from the Cumberland and Galleria Malls, as well as the fine dining and exciting urban entertainment in Buckhead and beyond. READ MORE: Sainsbury's shoppers disgusted as video shows rats crawling over croissants in North London store bakery The references at the end of this page and the template provide more information in context about the process.Angry customers on TripAdvisor have left reviews exclaiming similar situations and demanding their money back. Though the scores are 0-100, these are not percentages and should be considered only in terms of their percentile ranking.īased on research, a SUS score above a 68 would be considered above average and anything below 68 is below average, however the best way to interpret your results involves “normalizing” the scores to produce a percentile ranking. The participant’s scores for each question are converted to a new number, added together and then multiplied by 2.5 to convert the original scores of 0-40 to 0-100. The questionnaire and scoring are outlined in the System Usability Scale (SUS) Template. I needed to learn a lot of things before I could get going with this system. I found the system very cumbersome to use. I would imagine that most people would learn to use this system very quickly. I thought there was too much inconsistency in this system. I found the various functions in this system were well integrated. I think that I would need the support of a technical person to be able to use this system. I found the system unnecessarily complex. I think that I would like to use this system frequently. When a SUS is used, participants are asked to score the following 10 items with one of five responses that range from Strongly Agree to Strongly disagree: SUS is not diagnostic - its use is in classifying the ease of use of the site, application or environment being tested The best way to interpret your results involves “normalizing” the scores to produce a percentile ranking There is a temptation, when you look at the scores, since they are on a scale of 0-100, to interpret them as percentages, they are not
If you are considering using a SUS, keep the following in mind: Is valid – it can effectively differentiate between usable and unusable systems Is a very easy scale to administer to participantsĬan be used on small sample sizes with reliable results The noted benefits of using SUS include that it: SUS has become an industry standard, with references in over 1300 articles and publications. Originally created by John Brooke in 1986, it allows you to evaluate a wide variety of products and services, including hardware, software, mobile devices, websites and applications. It consists of a 10 item questionnaire with five response options for respondents from Strongly agree to Strongly disagree. The System Usability Scale (SUS) provides a “quick and dirty”, reliable tool for measuring the usability.
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